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[message]Return Policy
14-Day Return Policy
Effective Date: 6/30/2024
At Love2Craft Shop, we take great pride in the quality and craftsmanship of our items. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 14-day return policy to ensure your satisfaction.
Eligibility for Returns
- Time Frame: Items must be returned within 14 days of the delivery date.
- Condition: Items must be unused, in the same condition as received, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
Non-Returnable Items
- Custom or personalized orders
- Items on clearance
- Gift cards
- Digital Downloads
Return Process
- Initiate Return: Contact our customer service team at love2craftshop@gmail.com within 14 days of receiving your order to initiate a return. Please provide your order number and reason for return.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
- Inspection: Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at love2craftshop@gmail.com with your order number and details about the product condition.
Questions?
If you have any questions about our return policy, please contact us at love2craftshop@gmail.com. We are here to help and ensure your shopping experience with us is a positive one.
Thank you for shopping at Love2Craft Shop!